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WorldHost Principles of Supervising Customer Service Performance: Shipley College

WorldHost Principles of Supervising Customer Service Performance: Shipley College - 726

Shipley College's WorldHost ‘Principles of Supervising Customer Service Performance‘ programme gives your managers and supervisors the skills to build a real customer service culture in your business - from the top down. Shipley College's interactive programme teaches your managers and supervisors crucial customer service and coaching skills that can lead to:

  • Increased revenue, repeat business, average spends and net sales
  • Better communication between staff and customers
  • Improved internal communication
  • Increased staff motivation, and therefore reduced staff turnover and absenteeism
  • Higher quality assurance ratings and improved scores on sites like TripAdvisor

Recent News

What West Yorkshire Colleges have been up to recently.

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18 April 2019

Joining forces with The Yorkshire Mafia to reach more businesses

The Yorkshire Mafia and The Skills Service have joined forces to reach more businesses in the Leeds City Region and unlock employee potential. The Skills…

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1 April 2019

New Skills Catalogue launches at breakfast event

WYCC celebrated last week as its latest Skills Catalogue of training courses was launched at a breakfast briefing in Leeds. Over 100 delegates from colleges,…

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