West Yorkshire Consortium of Colleges

WorldHost Principles of Customer Service Programme: Shipley College

WorldHost Principles of Customer Service Programme: Shipley College - 725

This course is ideal if you work or want to work in a customer facing role. It will give you the confidence and ability to deal with customer complaints and understand the importance of providing excellent customer service. It covers the delivery of effective customer service and supporting the customer service environment. It covers:

  • Representing the company in a professional manner.
  • Principles of customer service.
  • How to communicate effectively with customers.
  • Complaint handling.
  • Working well in a team .

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