West Yorkshire Consortium of Colleges

Customer Service Training: Calderdale College

Customer Service Training: Calderdale College - 730

This course is aimed at all employees whether their customer interactions are telephone-based, online or face-to-face.

The following areas will be covered in this training; however the content can be tailored to meet specific needs of the business.

  • Identifying the impact and importance of effective customer service
  • Developing the perception to put themselves in the customer's shoes
  • Recognising and meeting customer expectations
  • Recognising the affect attitude has on the behaviour of others
  • Applying effective communications and assertiveness
  • Dealing with complaints and difficult customers

Results for employees:

  • Develop stronger relationships with both colleagues and external customers
  • Become more confident in dealing with complaints

Impact for employers:

  • Increased customer satisfaction
  • Developed workforce competency
  • Improved internal and external customer communications

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