West Yorkshire Consortium of Colleges
Back

Customer Service Certificate: Shipley College

Customer Service Certificate: Shipley College - 724

This course is ideal if your job role includes working with customers. It will give you the confidence and ability to deal with customers in a professional and efficient manner. It covers the delivery of effective customer service and supporting the customer service environment. It covers:

  • Communicating effectively with customers
  • Principles of customer service
  • Customer needs and expectations
  • Responding to customers queries and complaints
  • Legislation which supports the customer service process
  • Applying customer service improvements and developing self

Recent News

What West Yorkshire Colleges have been up to recently.

Read the News

18 April 2019

Joining forces with The Yorkshire Mafia to reach more businesses

The Yorkshire Mafia and The Skills Service have joined forces to reach more businesses in the Leeds City Region and unlock employee potential. The Skills…

Read More

1 April 2019

New Skills Catalogue launches at breakfast event

WYCC celebrated last week as its latest Skills Catalogue of training courses was launched at a breakfast briefing in Leeds. Over 100 delegates from colleges,…

Read More