West Yorkshire Consortium of Colleges

Customer Service Certificate: Shipley College

Customer Service Certificate: Shipley College - 724

This course is ideal if your job role includes working with customers. It will give you the confidence and ability to deal with customers in a professional and efficient manner. It covers the delivery of effective customer service and supporting the customer service environment. It covers:

  • Communicating effectively with customers
  • Principles of customer service
  • Customer needs and expectations
  • Responding to customers queries and complaints
  • Legislation which supports the customer service process
  • Applying customer service improvements and developing self

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