West Yorkshire Consortium of Colleges

Complaint Handling Masterclass: Craven College

Complaint Handling Masterclass: Craven College - 722

This course is designed for any managers or members of staff who handle or manage feedback and complaints from customers. On this course we take a look at how we handle customer complaints, aim to build confidence helping staff to create a positive culture to seeking feedback within their organisation and encourage managers to praise staff for handling complaints well.

Recent News

What West Yorkshire Colleges have been up to recently.

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18 April 2019

Joining forces with The Yorkshire Mafia to reach more businesses

The Yorkshire Mafia and The Skills Service have joined forces to reach more businesses in the Leeds City Region and unlock employee potential. The Skills…

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1 April 2019

New Skills Catalogue launches at breakfast event

WYCC celebrated last week as its latest Skills Catalogue of training courses was launched at a breakfast briefing in Leeds. Over 100 delegates from colleges,…

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